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Customer Service News

Salesforce Announces Support for Google’s Universal Commerce Protocol to Bring Product Discovery and Checkout into Conversational AI
Source: Salesforce Published on 2026-01-14
The C-Suite on Agentic AI: 4 Insights That Defined 2025
Source: Salesforce Published on 2026-01-14
Best customer service tracking software for 2026
Source: Service Published on 2026-01-14
Meet Slackbot, Your Personal Agent for Work
Source: Salesforce Published on 2026-01-13
Salesforce Announces the General Availability of Slackbot – Your Personal Agent for Work
Source: Salesforce Published on 2026-01-13
Customer care tools built for growing companies in 2026
Source: Service Published on 2026-01-13
Best customer portal SaaS tools that actually improve retention - 2026 guide
Source: Service Published on 2026-01-13
Salesforce’s Agentforce 360 gets an enterprise data backbone with Informatica’s metadata and lineage engine
Source: Salesforce Published on 2026-01-12
Mobile customer service software that actually works in 2026
Source: Service Published on 2026-01-12
Salesforce Scaling AgentForce in the Enterprise: Tech Disruptors
Source: Salesforce Published on 2026-01-09
Spring ’26 Release: 10 Tools to Help Build an Agentic Enterprise — Plus a Few Extras
Source: Salesforce Published on 2026-01-09
76% of Workers Say Their Favorite GenAI Tools Lack Business Context, Limiting Benefits
Source: Salesforce Published on 2026-01-08

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