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Customer Service News

Salesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos
Source: Salesforce Published on 2026-02-26
Salesforce Targets the ITSM Status Quo: 180 Organizations Replace Legacy Support Tools with Agentforce IT Service
Source: Salesforce Published on 2026-02-26
Salesforce Delivers Record Fourth Quarter Fiscal 2026 Results
Source: Salesforce Published on 2026-02-25
The Agentic Work Unit: Converting Raw Intelligence into Real Work
Source: Salesforce Published on 2026-02-25
Salesforce Quarterly Highlights: FY26 Q4 Product Releases and Corporate Announcements
Source: Salesforce Published on 2026-02-24
How Smarsh Built an AI Front Door for Regulated Industries — and Drove 59% Self-Service Adoption
Source: Salesforce Published on 2026-02-24
The Million-Dollar Puzzle: How Slackbot and MrBeast are Rewriting the Super Bowl Playbook
Source: Salesforce Published on 2026-02-20
Salesforce Chair and CEO Marc Benioff to Discuss Q4 and Full Year Results on TBPN; Company to Debut Evolved “Earnings Show” Format
Source: Salesforce Published on 2026-02-19
75% of Marketers Have Adopted AI, Yet Still Use It to Send Generic Campaigns
Source: Salesforce Published on 2026-02-19
Salesforce Signs Definitive Agreement to Acquire Momentum
Source: Salesforce Published on 2026-02-18
The “Intern” in the Machine: Why LLMs Need a Script to Scale
Source: Salesforce Published on 2026-02-18
Customer service philosophy: Creating one that your team believes in (+ Examples)
Source: Service Published on 2026-02-17

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