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Customer Service News

Salesforce Signs Definitive Agreement to Acquire Loops
Source: Salesforce Published on 2026-10-12
Your Customer’s Personal Agent Is Knocking. Is Your Business Ready to Answer?
Source: Salesforce Published on 2026-10-09
Customer support analytics: Metrics that actually matter
Source: Service Published on 2026-10-09
Marc Benioff on the AI boom, SaaSpocalypse, and future of Slack
Source: Salesforce Published on 2026-10-08
From Autonomy to Accountability: How to Think About Trust in the Multi-Agent Future
Source: Salesforce Published on 2026-10-07
Trustworthy, Explainable, and Accountable: How to Give AI Autonomy Without Letting It Run Wild
Source: Salesforce Published on 2026-10-06
AI agents for customer support: How to resolve more tickets without growing your team
Source: Service Published on 2026-10-06
Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On
Source: Salesforce Published on 2026-10-02
SLA management: What it is and how to do it right
Source: Service Published on 2026-10-02
Multiplayer AI: The Shift from Smarter Individuals to a Smarter Company
Source: Salesforce Published on 2026-10-01
Getting to ROI: How Brands Turn Cost Centers into Revenue Engines with AI
Source: Salesforce Published on 2026-10-01
Enterprise help desk software: How to evaluate your options in 2026
Source: Service Published on 2026-09-30

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